Shopping Online

I Have Never Purchased Online Before - Is It Safe?

The Peter Alexander Online Store uses the VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on this technology, please visit www.verisign.com

How Safe Are My Credit Card Details?

When you click the 'Place Order' button, we send the transaction directly to the bank. We do not share those details with any third parties. Unlike giving credit card details over the phone, our online system automatically encrypts all your details using the latest SSL V3 encryption standard.

How Do I Add To My Shopping List?

To place an order online you need to have browsed our product departments and added items to your shopping list. You do this within a product page, by selecting a size & colour from the drop down box, and entering a quantity. Then add the item to your list by clicking 'add to list'. When the product is added to your list 'item added' will appear.

Encountering An Error At Checkout?

Some users may encounter a problem with our shopping cart - the most common reason for this will be to do with creating a secure link with our server. This is to do with your SSL - Secure Socket Layer settings. Please read our Technical Specs page if you are encountering problems.

Processing through the Checkout

Member Sign In

If you are a registered member of Peter Alexander, enter your password and username(email address) to begin the checkout process using your account. This is the best & easiest way to shop with us. Checkout is faster, your order information is available to you online to track and you will receive the continuing benefits that we offer our members (ie: special free postage promotions, email updates etc).

If You Don't Know Your Password

If you don't know your password, you can have it reset it here. You will need to remember your 'user name' (which is also your e-mail address) which was used when you created your account. A new password will be sent to your e-mail address. Hint: It is best to the change the password to something easier afterwards.

Customers that have used our Call Center in the past will already have an account set up with us. You can access this account from your home by entering the username (email address) and password that you provided to the call center. If your email address has changed or is new, then you should call us on 1300 366 683 to activate online shopping to your membership first.

Become A Member

There are many reasons to become a member with Peter Alexander. You can receive our famous catalogues, e-mail updates, special online sales and discounts in delivery. All your orders can be viewed online after you have signed in whether you have purchased online or over the phone. You can change your password for increased security, and reset it if you have forgotten it. It is easier and less confusing now to place an order at Peter Alexander Online. We have an easy step by step 'checkout', and members enjoy a quicker checkout with pre-entered delivery details. Don't forget that an operator is only a phone call away (during office hours).

Overseas deliveries can only be sent by a registered customer to the following countries: New Zealand, Japan, Singapore, Hong Kong, Malaysia, USA, Canada, England, Ireland & South Africa

Guest Shopping

If you are new to Peter Alexander and don't wish to register, you can still place an order as a guest shopper within Australia only. When you enter our 'checkout' select the option 'continue as guest shopper'. This will begin our checkout process and ask you for details to complete your order (ie:address, credit details etc). By shopping as a guest, you are not remembered as a member. You will miss out on future promtions, catalogues and savings.